FAQs


WHAT FABRIC ARE FRESH SETS MADE OUT OF?

Fresh Sets are made from a material called Modal, a bio-based textile that is a breathable, cellulosic fabric extruded from Beech trees.

WHAT’S SO GOOD ABOUT MODAL?

Where do we start?!

  • Modal is a material that naturally inhibits odour-causing bacterial growth. That means it’s a moisture wicking fabric - 50% more absorbent than cotton in fact - keeping you feeling and smelling fresh.
  • Modal is wear resistant, and has a great reputation for holding its shape and not shrinking in the wash.  
  • This smooth and supple wood fiber gives the fabric a luxurious soft, warm, and cosy feel which is super comfy on your bum.

ARE FRESH SETS AUSTRALIAN MADE?

Fresh Sets is Australian owned and operated with our underwear designed in Australia.  

DO YOU CHARGE FOR SHIPPING?

Shipping is free for all orders over $50 Australia-wide.  For orders under $50, a $5 flat rate shipping fee is charged at checkout.  

For international orders, a $15 flat rate shipping fee is charged at checkout.

HOW LONG DO I HAVE TO WAIT TO RECEIVE MY FRESH SETS?

You should expect your Fresh Sets to arrive within 7-10 working days of placing your order if you live in Australia. For International orders, please allow additional time.

DO YOU OFFER REFUNDS OR EXCHANGES IF I DON'T LIKE THEM?

For your first delivery of Fresh Sets we’ll provide a full return or exchange within 30 days – no questions asked. Please email support@freshsets.com.au to start the process.

For all subsequent underwear purchases and subscription deliveries, refunds and exchanges are only accepted on faulty items.

DO I HAVE TO SUBSCRIBE TO GET FRESH SETS?

We understand that a subscription isn't for everyone and some of our customers might prefer the flexibility of being able to order whenever they want. If that sounds like you, a one-off purchase might be your preference. Similar to subscriptions, you can choose your style, colour, size and the number of Fresh Sets you need and we'll deliver them straight to your door, hassle free.

HOW DO YOUR SUBSCRIPTIONS WORK?

When you subscribe to Fresh Sets, you choose your styles, colours, size and the subscription frequency that best suits your needs and your budget. There is no minimum on the number of Fresh Sets you need to order.  We'll then send your Fresh Sets straight to your door, hassle free. It's that simple!

Your subscription automatically renews to the frequency you set, so when your next delivery is due, we'll do all of the work for you. No hassle, no fuss.

CAN I GET DIFFERENT STYLES AND COLOURS IN MY SUBSCRIPTION OR ONE OFF PURCHASE?

What you order in your subscription or purchase is completely up to you!  Mix and match to your heart's content on style, colours and sizes, whatever works best for you.

CAN I CHANGE MY STYLE, COLOURS OR SIZE IN MY SUBSCRIPTION?

Of course!  You’re free to make changes to your subscription, including how frequently you’re receiving your Fresh Sets, at any time. Just email support@freshsets.com.au and we’ll switch it up for you.

WHAT IF I HAVE ENOUGH FRESH SETS FOR NOW?

If your top drawer is overflowing with Fresh Sets, just send an email to support@freshsets.com.au and we’ll pause your subscription for one round.

HOW CAN I CANCEL MY SUBSCRIPTION?

We would be sad to see you go, but you are completely free to cancel your subscription at any time. Please email support@freshsets.com.au to start the process.